FAQs • Duvall, WA • CivicEngage

How long does it take for my bill payer payment to be credited to my utility account?: All bill payer services mail a check to the City for utility payments. This can take up to 10 business days to be received by the City. If you have received a disconnection notice, please use one of our other options for payment.

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Utility Billing

1. Can I use a credit card for payments?: Yes. There are a few different options for credit card payment options. View and pay your City of Duvall online through Merchant Transact. Merchant Transact accepts Visa or Mastercard.

Official Payments also accepts credit card payments for the City of Duvall. You can make a payment online at the Official Payments website, or by calling them at 800-272-9829. You will need Duvall's Jurisdiction code, which is 5628, and your account number with the City of Duvall.

Note: Official Payments accepts American Express, MasterCard, Discover, and Visa. There may be a convenience fee for the transaction. The City of Duvall does not receive any portion of this fee.

You may also use your Visa or MasterCard at City Hall to pay your utility bill. There is no additional charge.

2. Do you offer an automatic withdraw option?: Yes. The City of Duvall now has the capability of deducting your monthly utility bill from your checking or savings account. Download the ACH Authorization Form (PDF) and return it to City Hall to get started.

View the Automatic Bill Payments Informational Brochure (PDF) to learn more about this process.

3. How long does it take for my bill payer payment to be credited to my utility account?: All bill payer services mail a check to the City for utility payments. This can take up to 10 business days to be received by the City. If you have received a disconnection notice, please use one of our other options for payment.